Refund and Returns Policy

Refunds and Returns Policy

Effective Date: 10th of April 2024

1. Overview

Welcome to ChildOptiShield! We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

2. Eligibility

To be eligible for a return and refund, please ensure that:

  • Your item is unused and in the same condition that you received it.
  • Your item is in its original packaging.
  • You have proof of purchase (order number or receipt).

3. Initiation of Returns

To initiate a return, please follow these steps:

  • Contact our customer support team at [Email: [email protected]] within [number] days of receiving your product.
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.

4. Return Process

Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s). Please ensure that:

  • The item(s) are securely packaged to prevent damage during transit.
  • You use a trackable shipping service to return the item(s).
  • You bear the shipping costs for returning the item(s), unless the return is due to our error or a defective product.

5. Inspection and Refund

Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in Section 2. If the return is approved:

  • We will process a refund to your original method of payment within [number] days.
  • Refunds may take some time to appear in your account, depending on your payment

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.